“I can’t believe how well they’re getting along now. I didn’t think it could happen.” Executive Director of organization in which Ms. Blackwood mediated a long-standing dispute between two key employees.

“I’ve had to sit through lots of these types of classes but this one was really interesting. I loved the case stories.” Participant in one of Ms. Blackwood’s training programs.

“I felt comfortable that she was unbiased. She really listened.” Witness in a discrimination claim.

"I felt she was fair." Employee complaining of sexual harassment on learning there was insufficient information that harassment had occurred.

"Three people who didn’t know he was in coaching came to me separately to comment on how he’s changed. He’s more thoughtful, measured and calm.” HR director speaking of client sent for coaching at direction of outside counsel.

“I was mad at first and thought it was a punishment, but it changed my life. I’m glad I came.” High performing employee sent for coaching after making multiple EEO and policy gaffes.

“After seeing how he grew, I decided I wanted coaching myself.” CEO referring to one of her direct reports.